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New ‘advanced escalation’ support process for OnApp Certified Administrators

Did you know? More and more OnApp customers are getting at least one of their staff officially certified for OnApp, through our OnApp Certified Administrator (OCA) course – and now, your OnApp Certified Administrators can use our new ‘advanced...

Meltdown & Spectre – x86/x64 architecture bug – what you need to know

As you may have read, 2018 has started with the unfortunate news of two vulnerabilities that affect Intel, AMD and ARM computing architectures: Meltdown, and Spectre. This post summarizes what we know about the problems and what you’ll need to do to mitigate...

What’s new in OnApp v5.5?

We’re pleased to announce that the latest version of OnApp  – v5.5 – is now available. OnApp v5.5 consolidates and improves on the huge amount of development work we’ve been doing since OnApp v5.0 – and with it comes a new release cycle...

What happens next when you sign up with OnApp? Meet the CATs…

So, you’ve signed up with OnApp – welcome aboard! But what happens next? Meet our Cloud Architecture Team – otherwise known as the CATs. The Cloud Architecture Team are the first people who look after you when you sign up with OnApp. Their job is to...

Important note for OnApp customers: patch your Xen hypervisors

An important note for OnApp customers about the Xen 64-bit PV guest escalation vulnerability that was revealed recently. This is an issue with the Xen hypervisor platform, not the OnApp platform. A patch is available to fix the issue, and you should apply this as soon...

Cleaning up VM disks – a reminder

Cloud security is always high on the agenda for OnApp and our customers. In the last few days you may have seen some media articles about ‘dirty disks’ in the cloud. Here’s a simple explanation, and a reminder for OnApp customers of how to update your cloud if...