Get the most from your OnApp cloud.

Professional Services

Expert help from launch to production and beyond.

Get in touch for more info

When you build your cloud or CDN with OnApp, you get remote installation and configuration, advice on hardware and integrations, 24x7 support included as standard… but when you need to take your cloud to the next level, or get your engineers up to speed, our Professional Services team can give you the edge.

We work with you from the initial cloud design and deployment phase, through launch and into production. We offer ongoing support through cloud health checks and performance optimizations, provide certification and training for OnApp technologies, and assist with upgrades and migrations.

Installation

OnApp includes a free basic installation as standard, performed remotely by our cloud architecture team. We also offer a range of Kickstart services to help with your deployment and post-install configuration. Kickstart services ensure your installation is performing perfectly, and speed your time-to-market.

Technical Account Manager

An OnApp Technical Account Manager (TAM) is your advocate within OnApp, bringing together deep technical knowledge and an understanding of your unique business needs.

TAMs are senior technical product experts who work collaboratively with your organization to drive performance and growth. They provide guidance on maximizing your experience with OnApp products, and proactively ensure a stable and secure product experience.

Your OnApp TAM will ensure you

 

  • Drive product improvements for your business through a dedicated line of communication to OnApp product, technology and engineering organizations
  • Have a direct relationship with a senior technical advisor who has in-depth knowledge of your mission-critical environment
  • Prevent issues before they arise by identifying common pitfalls and recommend steps to avoid them, and scheduling technical reviews
  • Maintain a long-term relationship with an expert who understands your platform’s impact on your overall business, your goals, and pain points
  • Gain visibility into current and future OnApp products to plan for and meet your goals
  • Deliver your OnApp projects faster and more efficiently
  • Get advice on your need for expanded training, Professional Services, and support
  • Have an expert who can help you evaluate organizational resource, sizing, and capacity demands
  • Develop actionable strategies and a roadmap for ongoing success

Certification

The OnApp Certified Administrator (OCA) course is an intensive three-day, classroom-based training course that combines lectures with hands-on lab work, and a three-hour examination on the morning of day four. We also offer certification courses for OnApp Storage and OnApp for VMware clouds.

Upcoming OCA courses

  • 26th – 29th November, 2018 – London
  • 4th – 7th March, 2019 – London
  • 24th – 27th June, 2019 – London
  • 16th – 19th September, 2019 – London

Designed for OnApp customers, partners and resellers, OCA covers

  • OnApp cloud architecture
  • Control Panel installation, activation and testing
  • Compute resources: installation and configuration
  • Storage: creation and configuration
  • Virtual Server network configuration
  • Backup server configuration
  • Users, groups and billing plans
  • Deploying OnApp Virtual Servers
  • Managing Virtual Server backups and templates
  • Virtual Server failover and migration
  • Securing your OnApp platform
  • Advanced OnApp topics

Training

We provide a range of courses to help build your own technical and commercial OnApp expertise. Training can be delivered as pre-recorded sessions, remotely via webinars, or as classroom sessions at your place, or ours.

Training also helps you achieve the status of Certified Partner or Certified OnApp Cloud Provider.

 

  • Installation & Configuration – 1 day
  • Administration – 1 day
  • Technical Support – 1 day
  • Advanced Operations – ½ day
  • Sales & Presales – 1 day

Healthcheck, upgrade & migration

OnApp includes remote installation and configuration as standard, and you can upgrade your own cloud for free – but we also offer a range of install and upgrade services to make your deployment successful. We can help with migrating workloads into OnApp, too.

Healthcheck

A healthcheck gives you comprehensive review of your entire OnApp setup, including software and hardware. We’ll identify any potential issues with your environment and recommend improvements to ensure your deployment is fully optimized, and running as smoothly as possible.

 

  • Health check is based on scripts and tests run remotely by our specialists
  • You get a detailed report of the results against each check we make
  • We’ll review the results with you to discuss any changes we recommend

Monthly services package

Subscribe to our monthly services package to get discounts on scheduled upgrades and health checks. Have your major upgrades scheduled and performed by our professional services team, and regular health checks undertaken – with reports delivered straight to your inbox.

 

  • Health check is based on scripts and tests run remotely by our specialists
  • You get a detailed report of the results against each check we make
  • We’ll review the results with you to discuss any changes we recommend

Scheduled upgrades

Free upgrades are included with the full version of OnApp, but we can’t always guarantee exactly when your upgrade will take place. With our Scheduled Upgrade service, however, we’ll upgrade your OnApp install at the time you specify.

  • Fully managed by OnApp specialists, at a time/date that suits your business
  • Remote upgrade is included as standard, with on-site options available
  • We’ll validate and sign-off your upgrade

It often makes sense to combine a Scheduled Upgrade with a post-upgrade Health Check – get in touch for more details.

Control Panel migration

Need to move your OnApp control panel to new hardware? We can help. We’ll install a new control panel for you, and migrate all services from your old CP to the new one.

 

  • Health check is based on scripts and tests run remotely by our specialists
  • You get a detailed report of the results against each check we make
  • We’ll review the results with you to discuss any changes we recommend

Migrating to OnApp

We can help plan and execute migrations to OnApp from other platforms, such as Parallels Virtuozo, CA AppLogic and VMware. Every cloud migration is different – please get in touch to discuss your requirements.

Design & development

OnApp is extremely customizable using the standard tools included in the platform – but if you’d like us to create a unique look and feel for your control panel, brand your mobile apps or handle custom development work, just get in touch.

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Custom development

Need your OnApp platform to do something very specific, or integrate with a specialized third party product? We’re happy to help – just get in touch.

UI rebranding

Our rebranding service is a fast and hassle-free way to customize your OnApp Android or iOS app with your own look and feel. In a couple of days you can have your own customized user interface for services running on OnApp, making full use of your logo and brand colors.